Our normal delivery time varies based on the size and complexity of the order, as well as the current demand for our products. On average, it takes 2-3 weeks for us to fulfil an order. However, for rush orders, we can work with you to accommodate your timeline and provide faster delivery, subject to an additional fee. We recommend reaching out to our customer service team for more specific information on delivery times for your order.

To ensure that your text for engraving is clear and accurate, we recommend that you provide it in a digital format, such as a Word document or an email. Please make sure to double-check the spelling, grammar, and capitalization before submitting your text. You may also want to specify the font style, size, and placement of the text on the award. Our team will do their best to match your preferences but may make slight adjustments to ensure legibility and a professional appearance. If you have any questions or concerns about the engraving process, please do not hesitate to reach out to our customer service team.

For the best results, we recommend providing your logo in vector format (e.g. EPS, PDF). This ensures that the logo is clear and of high quality when engraved. If vector format is not available, we also accept high-resolution JPEG or PNG files with a minimum resolution of 300 dpi. Our team will review the logo and let you know if there are any issues or if additional formatting is needed.

To cancel an order, please contact our customer service team as soon as possible. If your order has not yet entered the production phase, we will do our best to accommodate your request. However, once an order has entered production, it may not be possible to cancel it. If you need to change or cancel your order, please reach out to our customer service team as soon as possible to discuss your options. Additionally, please be aware that some orders may be subject to a cancellation fee, depending on the circumstances.

Our payment terms vary depending on the size and nature of the order. For smaller orders, we typically require full payment upfront. For larger orders or custom projects, we may offer a partial payment upfront, with the balance due upon completion. We accept a variety of payment methods, including bank transfers, and PayNow.

We highly recommend making payments via PayNow to our Unique Entity Number (UEN) 200006575M for secure and speedy transactions.

Do you accept credit card payments?
Yes, we do accept credit card payments for your convenience. However, please note that there is an administrative fee associated with this payment method. Payments can be made online using your credit card and a secure payment platform.
If you have any questions or concerns about credit card payments, please feel free to reach out to us for further assistance.

Our team thoroughly checks all engravings against the signed artwork proofs to ensure accuracy. In the event of an error made by us, we will apologize and replace the item promptly at no cost to you. If the mistake was made by the customer, we will still do our best to resolve the issue as quickly as possible, but a replacement item will need to be reordered and billed with a courtesy discount. In accordance with our business policy, the original, incorrect item will not be returned due to the discount applied. Please keep in mind that it is the customer's responsibility to provide correct spelling and information for all custom details on the engraving proofs. If you have any concerns, please do not hesitate to reach out to our customer service team for assistance.

No, we do not have a traditional catalogue. Our products can be viewed on our website, which is constantly updated to showcase our latest offerings. You can also follow us on Instagram at https://www.instagram.com/davidsportssg/ for the most up-to-date information on what we have available.

No, all logos or trademarks that appear in our catalog are samples of products and are not for sale. David Sports & Engraving Co. Pte Ltd does not bear responsibility for any legal infringements and assumes that the customer has permission to use all designs. The appearance of logos or trademarks in our catalog does not imply endorsement by the companies shown.

For crystal and glass items, it's important to note that minor variations in clarity and slight differences in size can occur, especially when the piece is handcrafted. These variations can include slight markings and fine scratches, which are considered normal and not considered defects. Our warranty does not cover these natural variations in handcrafted crystal and glass items.

We are committed to being environmentally friendly and as such, we use brown boxes for some of our awards. These boxes may not have a traditional, polished appearance, but they serve a practical purpose and are more sustainable. We believe in doing our part to protect the environment and make responsible choices in all aspects of our business.

Our delivery rates vary depending on several factors such as the location, size and weight of the item, and the delivery speed requested. We offer a range of delivery options including standard, expedited, and express shipping. To get a specific quote for your shipment, please contact our customer service team with your delivery details and they will be happy to assist you.

No, we do not charge for artwork if you place an order with us. Our goal is to provide our customers with the best possible service and ensure their satisfaction throughout the entire process. However, if you change your mind or decide to cancel the order after we have already started on the artwork, we may apply an artwork fee to cover the cost of our time and effort.

Additionally, we offer up to 3 free artwork changes per order to ensure that the final product meets your expectations. We understand that sometimes small adjustments are necessary to achieve the perfect design, and we are happy to accommodate those changes. However, any artwork changes beyond the 3 free ones will be charged accordingly.

We strive to be transparent about our pricing policies and provide our customers with the best possible service. If you have any further questions or concerns, please do not hesitate to reach out to us.